Master Reviews
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Frequently Asked Questions
Find answers to the most common questions about Master Reviews.
Account & Getting Started
What is Master Reviews?
How do I get started?
Which review platforms are supported?
Can I manage multiple businesses?
Which languages are supported?
Does it work on mobile?
Reviews & Feedback
How do I respond to a customer review?
What are AI response suggestions and sentiment analysis?
What does a "flagged" review mean?
Can I share positive reviews on social media?
How does competitor comparison work?
How does the consumer app promote my Google and Facebook reviews?
Why should I recommend my customers to sign up for the consumer app?
How does Master Reviews build a customer database for my business?
Review ownership & integrity
Who owns the reviews on my profile?
Can a customer change their review after I respond?
Can I delete a negative review?
Review Requests & Campaigns
How do I ask customers for reviews?
Can I automate reminders and follow-ups?
Can I track who opened or clicked?
What are review campaigns?
CRM & Sales
What does the CRM include?
What is the AI CRM Assistant?
Can I import and export contacts?
Is there a unified inbox?
Offers, Loyalty & Referrals
What are discount offers?
How do consumer loyalty points work?
Is there a referral program?
How do customers redeem offers?
Plans, Team & Support
What plans are available?
Can I upgrade or downgrade my plan?
Do you offer discounts for annual billing?
Can I buy extra messages or review requests?
Can I invite team members?
How do I contact support?
Is my data secure?
Trust Tokens & Coalition Loyalty
What are Trust Points?
What is coalition loyalty?
How do businesses fund Trust Points?
Master Rewards & Dynamic Yield
What is Master Rewards?
What is Dynamic Yield Management?
Can I cap the number of active coupons?
Is there a monthly cap on AI-generated review responses?
Founding Patron & Consumer Discovery
What is Founding Patron?
What is the Discovery Map?
Can consumers save coupons to Google and Apple Wallet?
What are promotional broadcasts?
GEO Audit (AI Visibility)
What is a GEO Audit?
How is this different from SEO?
